If you need a response from our Support team, then please use this form. We need this information to locate your Lumosity charge You will not receive a response if submitting feedback. Please choose your birthdate in the fields below.
CANCEL TOTAL AV SUBSCRIPTION UPDATE
Month Day Year Birthdate Please update my birthdate. If you're not contacting us to change or add your birthday, then please select another topic under "Inquiring about”. Please sign in so we can connect your feedback to your account 32.0.0.207 Please include a valid birthdate so that we can update your account. If your Credit Card statement shows Google, Apple, or PayPal, then please select that option under Payment Methods. Please include your PayPal email address Please include the line item description from your bank or credit card statement, e.g: "*Ug1r23" or "*123456789".
If you canceled your subscription prior to the renewal date, then your account will not be charged. Note: You may see a pending authorization up to 72 hours before the actual renewal date. Add file or drop files here Please include your Google Play order number. If you need a response, then please submit your request through another form. If you would like to request a refund, read our refund policy and if eligible, go to our refund request form. If you need assistance or would like confirmation that your account is cancelled, contact us here. If you are not sure whether you have successfully turned off auto-renewal, please see this FAQ. If you're on a computer with iTunes installed, or if you're on Safari on an iOS device, g o to and s elect Lumosity Premium and then tap Cancel Subscription. If you don’t see the option to cancel, the subscription is already canceled and won't renewįor more detailed instructions, go to Apple Support.
To disable auto-renewal, please follow the instructions below, based on the device you used to purchase. If you cancel your membership and/or receive a refund, your account may be. Most Lumosity subscriptions are set to auto-renew, so that your training isn't interrupted.